For customers with an active node
Keep node issues together in the portal
Use a ticket for connection issues, node operation, renewals, billing or questions about an existing order. Sign in to the portal, open the support area and create a ticket with the relevant order or node ID.
Include the time and time zone, steps to reproduce, expected result and actual result. Add any follow-up details to the same ticket so everything stays in one place.
Replies and follow-up: Check your ticket for replies and requests for more information. Resolution times vary depending on the issue, whether a node needs replacing and the nature of a billing question.
Sign in and open a ticket
Before choosing a plan
Use email to weigh a move out of the office
Ask us to compare self-hosting with managed hosting, choose among three plans, assess multi-node needs or clarify payment and billing. Include the four details above in one email to make it easier to get to a useful answer.
Email us at support@osxport.com. Use the tool below to draft your message, then send it from your own email account.
Replies and follow-up: We’ll reply to the address you write from. We may ask follow-up questions about your workflow; nodes are online year-round, but that doesn’t mean email replies have a fixed, minute-by-minute response time.
Draft an enquiry